Reference

How coolmatka Handles Your Personal Data

This Privacy Policy sets out exactly what personal data coolmatka collects when you open an account, how we store and use that data, and what rights you hold…

Data collected only as neededYour rights, clearly statedContact us to request changesApplies to Indian accounts
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coolmatka How coolmatka Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct or delete personal data we hold about you, our privacy team is ready to help.

Email Privacy Request Send a written data request to our privacy contact address. Include your registered email and the specific action you are requesting — access, correction or deletion. We acknowledge requests within 48 hours and aim to resolve them within 30 days.
Live Chat Support Open the live chat widget on coolmatka and ask to speak with the privacy team. Our agents are available around the clock and will escalate your query to the correct team member without delay.
Postal Contact For formal written requests, you may send a letter to our registered correspondence address. Please include your full name, the email on your account and a clear description of your data request so we can handle it promptly.
HOW WE PROTECT DATA

Data Handling, Cookies and Account Security at coolmatka

We apply layered security measures to protect your personal data at rest and in transit. Here is a concrete breakdown of how each area of data handling works on our platform.

Data Collection

We collect only the data needed to run your account — registration details, device identifiers and transaction records from UPI, Paytm or PhonePe. We do not collect data beyond what account operations and legal compliance require.

Cookie Use

Cookies on coolmatka serve session management, fraud detection and performance measurement. You can manage cookie preferences in your browser settings. Disabling certain cookies may affect how the lobby and account pages load.

Account Security

Passwords are stored using one-way hashing. Sensitive account actions — withdrawals and email changes — require re-authentication. We monitor for unusual login patterns and flag them before access is granted.

Data Retention

We hold your account data for as long as your account is active and for the period required under applicable Indian law after closure. Transaction records linked to UPI or Paytm payments are retained for the legally mandated duration.

Who Can Access Your Data

Internal access is limited to teams that need it — account operations, fraud prevention and finance. Third-party access is restricted to payment processors like PhonePe and Paytm and to regulators where disclosure is legally required.

Requesting Changes

To update, correct or request erasure of your data, contact our privacy team via email or live chat. We verify your identity before making any changes to protect your account from unauthorised alteration requests.

Your Privacy Questions Answered

Below we address the questions we receive most often about data rights, storage, cookies and how to act on your privacy preferences. If your question is not covered here, reach out to our team directly.

We collect your name, email address, mobile number and, where identity verification applies, a copy of your ID document. Payment identifiers from UPI, Paytm or PhonePe are recorded when you make a deposit or withdrawal.

Transaction references from UPI and Paytm are stored in encrypted form on our servers. We retain only the reference identifiers needed for reconciliation — we do not store your full UPI PIN or Paytm wallet password at any point.

Yes. Send a data access request to our privacy team via email or live chat with your registered account email. We will compile and deliver a summary of your stored data within 30 days of verifying your identity.

Contact our privacy team through email or live chat and state that you want your account data erased. We will process the request subject to any retention obligations under Indian law and confirm once deletion is complete.

We share data only with payment processors such as PhonePe and Paytm, and with regulators or law enforcement when legally required. We do not sell your personal data to advertisers or unrelated third parties.

You can adjust cookie preferences through your browser settings at any time. Blocking functional cookies may affect session continuity in the lobby and account pages, so we recommend reviewing which categories to disable carefully.

After account closure we retain transaction and identity records for the period required by applicable Indian regulations. Once that mandatory retention period ends, your data is securely deleted from our systems.

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